Community Manager — Remote Support

Role overview Help people feel heard and supported in an online community. You will answer questions, resolve issues and make sure useful feedback reaches the wider team. What you’ll be doing • Respond to community questions and complaints across digital channels. • Manage support tickets and de-escalate difficult conversations. • Keep clear records, watch for recurring issues and share insights with colleagues. Who this could suit People who have supported customers or managed online communities and enjoy turning difficult interactions into constructive outcomes. What you’ll need The listing asks for demonstrated customer-support or community-management experience, confidence handling conflict, familiarity with ticketing tools, clear communication and the ability to organise your own remote workload. You don’t have to match every requirement exactly. We welcome applicants with different backgrounds, levels of experience and transferable skills. Pay and working arrangements Full-time remote work paying $15–$20 per hour. What happens next Apply through Find Jobs in AI with your profile and CV. We’ll review your application and, if you’re a good fit, we’ll be in touch about the next steps.